Terrible service online

Ordered a package online a week ago (+/- R500) for delivery. Was sent out to deliver on Saturday - I called the delivery guy and asked him to deliver on Monday as I was not at home. Package went back to Makro RIVERSANDS. Email - no response. Call - very little assistance. Can't track my package with the order number even though it is in their storage. I still dont have my package and the order number Makro sent to me is apparently not valid. Take a lot delivers a much better service.