Terrible service - ONLINE

Makro Online... Its unbelievable the service you get from a huge establishment. Bought a Bosch 8kg washing machine online on the 27 May. No feed back, no correspondence. Order is still on "in progress" called the call center to find out numerous times was told it take 7 working days( website says 3-7 days) NOT WORKING DAYS. Finally got told to speak to Pumzile from the Woodmead store, who told me last Monday that stock has left Durban and will be here no later then Thursday the 03 June 21. I called again on Friday to find out and yet again was told she not sure, she has no control of the transport company and was to call me on Saturday... AGAIN nothing happen. Called this morning to be told sorry no stock!! Another branch show there is stock but they actually isn't any stock. Now I must wait for a refund. Starting to wonder why they even have an online option because it is such a waste of time, energy and my money! Terrible service, definitely wont use their online EVER again. So even in the center of COVID please don't waste your money using their online option. ITS NOT EVEN AN OPTION