Terrible Service on Online Platform

The service at online platform is beyond terrible ,I logged a return scheduled for 17 December 2024 and the item was only collected on the 14th of January 2025, I was informed after numerous enquiries that the refund will take 14 Days and it has been the whole month with no notification, no response and no clear timelines ,This compromises the integrity of Makro and it is very tiring on a customer's end, This makes me despise Makro.