cH
chantel H

1 reviews | Active since Sept 2021

11 Jun 2023, 09:05

Terrible service on getting my refund

Terrible that you place a order they take your money then cancel items and i wait going on three weeks for my money back and everytime i call i get told they exculating the matter

0
Replies (3)
cH
chantel H's update12 Jun 2023, 12:59
Reviewer Update
This is not acceptable at all, i was asked to send all my details through with a copy of my I.D. i now get the same requesting from Bongani to send again. i cannot believe that such a big group cannot refund what they have received days ago.
cH
chantel H's update13 Jun 2023, 10:29
Reviewer Update
Still no refund or actual response please i would like my refund today. i called yesterday and was told i should have a answer by COB 12 June 2023
cH
chantel H's update20 Jun 2023, 05:43
Reviewer Update
This honestly pathetic almost a month and still no refund after i cannot tell you how many phone calls and e mails i get a response to say they have a backlog this was last week..joke is on their customers i guess still no refund and zero response since then.

Worst customer service i have ever experienced and after shopping at Makro from the day they opened sad that hey don't care about their customers.

Makro complaints, makro customer service please refund my money