terrible service - no feedback

I placed an online order on the 21st October 2019 for some cold drinks, juices, etc. which should be standard of the shelf items. It is now 18 days (8 November 2019). After numerous e-mails and phone calls to the call centre i still do not have an answer when my order will be delivered. The order has supposedly been packed 2 weeks ago but not delivered.

I have offered to now collect the order as I am desperate to get this for a party that is planned, however the call centre says they cannot check with the store if it is ready for collection. The call centre cannot make a call to the store to follow up on the order.

This is really bad service from Makro. And no feedback from them.