PB
Pierre B
1 reviews | Active since Aug 2022
06 Sept 2023, 10:35
Terrible Service - No Communication & No Refund After 3 Weeks!
Terrible Service - No Communication & No Refund After 3 Weeks!
I placed 2 orders with Makro on 17 Aug 2023 and was told the next day the items were out of stock and I'd receive a refund in 2-5 days. It is now 6 Sept, 3 weeks later, and I still have NOT received my refund or any communication from Makro!
I have had to continuously chase after Makro - calling customer service multiple times, providing my banking details, etc. Each time they assure my refund is being processed but then I hear NOTHING. 3 weeks without my refund is completely unacceptable!
Makro has provided terrible customer service by failing to proactively communicate and refund me. I've wasted hours of my time trying to get my money back. Clearly they do not value their customers. I will never shop at Makro again and urge others to avoid this company.
It's now been 21 days since they acknowledged owing me a refund, and I still have received nothing. Buyer beware - Makro does not stand behind their customers or deliver on promises. I am beyond frustrated with them. Do yourself a favor and take your business elsewhere!
Helpful (0)
Replies (3)0
Replies (3)PB
Pierre B's updateReviewer Update
07 Sept 2023, 11:06Hello Makro Representative,
I am responding to your reply posted on my Hellopeter review. While I appreciate you acknowledging my poor experience, this response does little to actually address the ongoing issue - I still have not received the refund owed to me.
Outside of this generic reply on Hellopeter, I have not received ANY direct communication from Makro since I was last told you would be contacting management for help on September 6th. Clearly that has not happened.
It has now been over 3 weeks since your store first agreed I was owed a refund. Your lack of action and failure to meet your promises is completely unacceptable. Simply stating you "take this seriously" does not get my money returned to me.
I expect my refund to be processed immediately along with direct communication on when I can expect to see the funds in my account. No more excuses or vague promises of follow up - I want my full refund now. If this matter is not resolved in the next 24 hours, I will escalate this further to consumer protection agencies.
Regards,
Pierre Brand
I am responding to your reply posted on my Hellopeter review. While I appreciate you acknowledging my poor experience, this response does little to actually address the ongoing issue - I still have not received the refund owed to me.
Outside of this generic reply on Hellopeter, I have not received ANY direct communication from Makro since I was last told you would be contacting management for help on September 6th. Clearly that has not happened.
It has now been over 3 weeks since your store first agreed I was owed a refund. Your lack of action and failure to meet your promises is completely unacceptable. Simply stating you "take this seriously" does not get my money returned to me.
I expect my refund to be processed immediately along with direct communication on when I can expect to see the funds in my account. No more excuses or vague promises of follow up - I want my full refund now. If this matter is not resolved in the next 24 hours, I will escalate this further to consumer protection agencies.
Regards,
Pierre Brand
PB
Pierre B's update07 Sept 2023, 11:06
Reviewer Update
Hello Makro Representative,
I am responding to your reply posted on my Hellopeter review. While I appreciate you acknowledging my poor experience, this response does little to actually address the ongoing issue - I still have not received the refund owed to me.
Outside of this generic reply on Hellopeter, I have not received ANY direct communication from Makro since I was last told you would be contacting management for help on September 6th. Clearly that has not happened.
It has now been over 3 weeks since your store first agreed I was owed a refund. Your lack of action and failure to meet your promises is completely unacceptable. Simply stating you "take this seriously" does not get my money returned to me.
I expect my refund to be processed immediately along with direct communication on when I can expect to see the funds in my account. No more excuses or vague promises of follow up - I want my full refund now. If this matter is not resolved in the next 24 hours, I will escalate this further to consumer protection agencies.
Regards,
Pierre Brand
I am responding to your reply posted on my Hellopeter review. While I appreciate you acknowledging my poor experience, this response does little to actually address the ongoing issue - I still have not received the refund owed to me.
Outside of this generic reply on Hellopeter, I have not received ANY direct communication from Makro since I was last told you would be contacting management for help on September 6th. Clearly that has not happened.
It has now been over 3 weeks since your store first agreed I was owed a refund. Your lack of action and failure to meet your promises is completely unacceptable. Simply stating you "take this seriously" does not get my money returned to me.
I expect my refund to be processed immediately along with direct communication on when I can expect to see the funds in my account. No more excuses or vague promises of follow up - I want my full refund now. If this matter is not resolved in the next 24 hours, I will escalate this further to consumer protection agencies.
Regards,
Pierre Brand
PB
Pierre B's updateReviewer Update
07 Sept 2023, 11:53Dear Makro Representative,
I am responding to your latest reply stating that my refund has been "approved" and will take 2-10 business days to process.
This is completely unacceptable. I have been waiting for my refund for OVER 3 WEEKS now. Your continued vague timelines and lack of urgency to return my money is outrageous.
I have not received any direct communication from Makro on this matter - all responses have been through Hellopeter, which shows me how little you value your customers.
I expect a full refund issued to my account within the next 24-48 hours. This issue should have been resolved weeks ago. Do not make me wait 2-10 more days - that is absurd given how long I have already been waiting.
Consider this formal notice that if I do not have my money back by Friday, I will be filing complaints with the proper consumer protection agencies. Your company has had more than enough time to return my funds. The time for excuses is over - I want my refund issued immediately.
Regards,
Pierre Brand
Extremely Frustrated Customer
I am responding to your latest reply stating that my refund has been "approved" and will take 2-10 business days to process.
This is completely unacceptable. I have been waiting for my refund for OVER 3 WEEKS now. Your continued vague timelines and lack of urgency to return my money is outrageous.
I have not received any direct communication from Makro on this matter - all responses have been through Hellopeter, which shows me how little you value your customers.
I expect a full refund issued to my account within the next 24-48 hours. This issue should have been resolved weeks ago. Do not make me wait 2-10 more days - that is absurd given how long I have already been waiting.
Consider this formal notice that if I do not have my money back by Friday, I will be filing complaints with the proper consumer protection agencies. Your company has had more than enough time to return my funds. The time for excuses is over - I want my refund issued immediately.
Regards,
Pierre Brand
Extremely Frustrated Customer
PB
Pierre B's update07 Sept 2023, 11:53
Reviewer Update
Dear Makro Representative,
I am responding to your latest reply stating that my refund has been "approved" and will take 2-10 business days to process.
This is completely unacceptable. I have been waiting for my refund for OVER 3 WEEKS now. Your continued vague timelines and lack of urgency to return my money is outrageous.
I have not received any direct communication from Makro on this matter - all responses have been through Hellopeter, which shows me how little you value your customers.
I expect a full refund issued to my account within the next 24-48 hours. This issue should have been resolved weeks ago. Do not make me wait 2-10 more days - that is absurd given how long I have already been waiting.
Consider this formal notice that if I do not have my money back by Friday, I will be filing complaints with the proper consumer protection agencies. Your company has had more than enough time to return my funds. The time for excuses is over - I want my refund issued immediately.
Regards,
Pierre Brand
Extremely Frustrated Customer
I am responding to your latest reply stating that my refund has been "approved" and will take 2-10 business days to process.
This is completely unacceptable. I have been waiting for my refund for OVER 3 WEEKS now. Your continued vague timelines and lack of urgency to return my money is outrageous.
I have not received any direct communication from Makro on this matter - all responses have been through Hellopeter, which shows me how little you value your customers.
I expect a full refund issued to my account within the next 24-48 hours. This issue should have been resolved weeks ago. Do not make me wait 2-10 more days - that is absurd given how long I have already been waiting.
Consider this formal notice that if I do not have my money back by Friday, I will be filing complaints with the proper consumer protection agencies. Your company has had more than enough time to return my funds. The time for excuses is over - I want my refund issued immediately.
Regards,
Pierre Brand
Extremely Frustrated Customer
PB
Pierre B's updateReviewer Update
08 Sept 2023, 10:44Dear Makro Representative,
It is now Friday, and I still have not received the refund that has been owed to me for nearly a month. This ongoing experience with Makro has been beyond frustrating.
The lack of direct communication from Makro itself has been astounding. No one from your company has reached out to me directly to address this issue - all communication has gone through your Hellopeter team.
Clearly customer service is not a priority for Makro if you have to dedicate an entire team just to manage online complaints. It seems easier for your company to make empty promises through Hellopeter rather than actually resolve issues proactively.
The complete lack of accountability and urgency to return my money has been unacceptable. I am tired of the vague timelines and excuses. I am now pursuing formal legal channels and complaints with consumer protection agencies regarding Makro's refusal to issue my deserved refund in a timely manner.
It should not take over a month of wasted time and aggravation just to get my own money back. Makro has destroyed any trust I had as a customer. Learn to value your customers or risk losing them entirely.
Regards,
Pierre Brand
It is now Friday, and I still have not received the refund that has been owed to me for nearly a month. This ongoing experience with Makro has been beyond frustrating.
The lack of direct communication from Makro itself has been astounding. No one from your company has reached out to me directly to address this issue - all communication has gone through your Hellopeter team.
Clearly customer service is not a priority for Makro if you have to dedicate an entire team just to manage online complaints. It seems easier for your company to make empty promises through Hellopeter rather than actually resolve issues proactively.
The complete lack of accountability and urgency to return my money has been unacceptable. I am tired of the vague timelines and excuses. I am now pursuing formal legal channels and complaints with consumer protection agencies regarding Makro's refusal to issue my deserved refund in a timely manner.
It should not take over a month of wasted time and aggravation just to get my own money back. Makro has destroyed any trust I had as a customer. Learn to value your customers or risk losing them entirely.
Regards,
Pierre Brand
PB
Pierre B's update08 Sept 2023, 10:44
Reviewer Update
Dear Makro Representative,
It is now Friday, and I still have not received the refund that has been owed to me for nearly a month. This ongoing experience with Makro has been beyond frustrating.
The lack of direct communication from Makro itself has been astounding. No one from your company has reached out to me directly to address this issue - all communication has gone through your Hellopeter team.
Clearly customer service is not a priority for Makro if you have to dedicate an entire team just to manage online complaints. It seems easier for your company to make empty promises through Hellopeter rather than actually resolve issues proactively.
The complete lack of accountability and urgency to return my money has been unacceptable. I am tired of the vague timelines and excuses. I am now pursuing formal legal channels and complaints with consumer protection agencies regarding Makro's refusal to issue my deserved refund in a timely manner.
It should not take over a month of wasted time and aggravation just to get my own money back. Makro has destroyed any trust I had as a customer. Learn to value your customers or risk losing them entirely.
Regards,
Pierre Brand
It is now Friday, and I still have not received the refund that has been owed to me for nearly a month. This ongoing experience with Makro has been beyond frustrating.
The lack of direct communication from Makro itself has been astounding. No one from your company has reached out to me directly to address this issue - all communication has gone through your Hellopeter team.
Clearly customer service is not a priority for Makro if you have to dedicate an entire team just to manage online complaints. It seems easier for your company to make empty promises through Hellopeter rather than actually resolve issues proactively.
The complete lack of accountability and urgency to return my money has been unacceptable. I am tired of the vague timelines and excuses. I am now pursuing formal legal channels and complaints with consumer protection agencies regarding Makro's refusal to issue my deserved refund in a timely manner.
It should not take over a month of wasted time and aggravation just to get my own money back. Makro has destroyed any trust I had as a customer. Learn to value your customers or risk losing them entirely.
Regards,
Pierre Brand