Terrible service!! No communication!! Bad Product!!

<p>I bought a DEFY Fridge from Makro Woodmead in September 2016 and after three months I noticed that the DEFY Fridge wasn't getting cold anymore and the ice melted and leaked over my floor. I contacted the help desk several times and was put on hold for 30mins at a time, eventually in January 2017 I physically went to Makro woodmead and was notified (after stating my complaint and writing my address and contact down for them) that an engineer would be at my house to within 48 hours ...I am still waiting for the engineer!!!! I've now been sitting without a working fridge for 3 months now!! I don’t know if it's DEFY or Makro Woodmead, but I am very despondent. DEFY is not a good product and I regret buying the fridge and regret buying it from Makro, as they have not been helpful at all!!! I actually just want my money back and Makro must come fetch the fridge, don't want it in my house anymore!!!!</p>