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Steve G

1 reviews | Active since Jan 2012

27 Nov 2023, 12:54

Terrible service, no answers

I ordered something online on 20 November which still has not even left the store. It has been 7 days without any further contact from Makro online. I even emailed them after 7 days to ask where my goods are, but have not even received a reply to say that they are busy with it. When I phoned to ask where my goods are, I was told it would be escalated. Now I must admit that I do understand what that means and to be honest, I also understand that Makro online personnel use a word which they think they understand, when actually it really means that they pass the buck to someone else, as they have no ldea how to handle problems. I was told that I would get a response in 24 to 48 hours!!! What!!!. Do you at Makro think that this is acceptable, that you can treat customers like this, after we have paid you and you just ***** our money. Do you think that we will just sit here and accept this kind of service? You are mistaken Makro. Your service is totally unacceptable.

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SG
Steve G's update06 Dec 2023, 13:01
Reviewer Update
Hello Makro. It has been another 10 days without a response from you. I have sent you another two emails without you even acknowledging one of them. I have tried calling the 0800 number alao with no success as no one will talk to me but I can hear people chatting in the background then i am again put on hold with no one even talking to me. This happened 3 times and I was on hold for 11 minutes 3 times. I can't believe how poor the service is from you and yet youbstill manage to survive. Perhaps you would be better off closing the online store as it is going tonruin you. I still have no Photo frame and no eta of the system I bought and paid for. This is for my Father's Christmas gift which is going to be ruined now. It would be very simple to say how much your online service is totally useless but I suppose it is people, rather than the system. The people operating your online platform obviously do not care about customer service, but rather that it is a job for which they get paid but do nothing in return for peoples hard earned money that is being taken by the Makro online system. I still have no frame or my money. I want you to call me URGENTLY. I WANT MY ITEM OR MY MONEY BACK TODAY.