1 reviews | Active since Aug 2013
Terrible Service - Makro Online Store
On the 9th Oct I purchased three items with Makro online, with a delivery date scheduled for 16 Oct. Due to the 3rd parties Makro deals with I received the first two items prior to the deliver date. One of which I logged a return the very same day it was received due the product being damages as it was of poor quality to begin with and have yet to receive any feedback on my refund. The 16th Oct came and went with no update from Makro on the status of the delivery of my third item. I then proceeded to call the Makro online department to make enquiries and was informed that the matter would be escalated as there was no movement on the system. On the 18th Oct I then received communication from Makro informing me that my order was cancelled. This caused me absolute shock and disappointment. When I went onto my profile, I noticed that the item was marked as "out of stock", I then proceeded to call the Makro Online department again, and was then informed that the order was cancelled due to a "pricing error". From past experience with other online stores, the price you see is the price you pay. I have received other orders "irrespective" of the pricing error which is not the customers fault. Makro did not even offer a compensation voucher for the inconvenience caused. To say I WILL NEVER order from Makro's Online store again is an UNDERSTATEMENT
