Terrible service Makro on line

Shocking service from Makro on line. I ordered a light over 2 weeks ago, delivery was supposed to take place on 05 August 2025 when I called on the 7th of August 2025 to follow up, I was advised that the collection was not successful but the matter would be escalated, to my surprise I receive an email the next day to say my refund has been proceed. I never asked for a refund i asked for the product. When i called the call centre they advised the courier company tried to collect 3 times but the collection was not successful due to makro not having the stock. So why do you advertise on line if you don't have the stock? They don't even have the courtesy to call you and say sorry the product you ordered is out of stock.. if didn't call to follow up I would have received no feedback, no product and no refund. I really expect more from a retailer of this size. I will never order from Marko ever again.