Terrible service Makro Crown Mines

My complaint is still not resolved by Makro, another week has come by. Ladfia Pillay promised to attend to my query, I have informed her yesterday, that I have not received feedback from Makro Crown Mines, she has not responded to my email. I am not sure what makes it so difficult in resolving my query.What makes it even more frustrating is that there is no communication. Order number MAK***