Terrible service : Makro Cape Gate multimedia section

The staff at Makro Cape Gate's multimedia section is not only inefficient and rude, but also very unprofessional. My elderly mum made enquiries about a PS4 bundle as advertised, which the staff there indicated to her as out of stock across the entire region. After further enquiries and a bit of a scene, they miraculoandusly found one of these bundles in the back. My mum proceeded to pay for the bundle, but upon getting home, it was clear that the PS4 was *******. After taking it back and receiving a credit note, numerous enquiries were made by telephone. This was also a bit of a disaster, as the line either cut, or I was told that Lisbe, the supposed manager of the multimedia section, would phone me back. I am still awaiting her call. My elderly mum and I went back to Makro yesterday to get her money back, as we got a better deal and better service from BT games in Cape Gate, and whilst we were awaiting service at the multimedia section, we saw countless customers looking for staff to make enquiries, but who were flat-out ignored by the staff. They soon turned on their heel and left the store. Eventually, my mum was referred to the returns section. It's safe to say that we won't be returning. Poor, poor service, Makro. You should be ashamed.