terrible service MAK***

Item: Makro
Rating: 1
Author: Belina S

MAK***. I bought a microwave and pressurecooker online. They delivered my pressure cooker and did not deliver my microwave because they say the order was cancelled and I will be refunded. its been weeks and till today I have not received the microwave or my money. A lady by the name of Julia Mashifane who sent me the email that my order was cancelled is ignoring my emails. she is not even making an effort to at least inform me how far my refund process is. I'm disgusted by her service and how she does not take Makro's clients serious. Please refund me my money I have heard enough of Makro and its bad service

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Replies (1)

Makro's replyOfficial

02 Jul 2020, 11:33

Good day Belina,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 11:33

Official