Terrible service - JUST WANT MY REFUND

My friend Anita cancelled her order on the 29th of November 2022 by phoning the Makro Client Contact Centre. Up until today she have not received her refund. She has been phoning Makro Client Contact Centre every second day and some days twice a day. She has been talking to the following agents who all promise her that it is now sorted but STILL NO REFUND - below list of all of the contact centre agents she spoke to: Motshabi Letlhako 29 November 08H14 Siphamandla Mthethwa - ref *** -13H46 7 December 2022 11H51 – Romeo Smpete 9 December 2022 Sandile – 12 December 2022 13h29 14 December 2022 – Richard Mokgotho – ref *** 14 December 2022 15H40 Romeo again made her hold on for 10 minutes to speak to a manager that did not materialize. He then told her that the manager will phone her - still waiting What terrible service - this happened to me as well. Makro does not deliver and then do not refund you