Terrible service from mMA***ro strubensvalley

Okay first of all I love makro with all my heart but the makro strubensvalley is the worst. I placed an order online for 4 bar stools on the 8th.i followed up on the order with the call center on the 18th and was told its packed. On the same day a lady from strubensvalley makro phoned to fund out of I was happy with my order, i told her I hadn't received it. She assured me it would be delivered on the 21st (yesterday). I phoned the call center again today, someone said they would follow up with the store and get back to me ( they never did) which is when I decided to call the store myself. After an hour of being placed told or no answer at all someone finally picked up the phone and said the order was still in store and would "try" to have it dispatched today. Less than 2 hours later someone from the fulfillment dept called again to find out if I was happy with my order I again told them I hadn't received it. He then asked if they could deliver either tomorrow or Sunday. Now, I again decided to just check if my order had been dispatched a few min ago....someone in the fullfilment dept put me on hold then off hold then continued talking to other staff for a good 4 minutes wasting my airtime. I hung up,phoned again and this time they didn't answer. I phoned the other dept again, not sure if it's online orders or deliveries and the very nice young man there told me the courier "might" pick it up today. Now I'm not mad at him, im angry at the fact that their service is the absolute worst and I am very disappointed. I wish they gave the same amazing service I got at makro vaal.I want my bar stools!