DM
Diapabeng M

1 reviews | Active since Apr 2014

11 Aug 2018, 22:19

Terrible service from Mendy at Makro Centurion

I visited Makro Centurion today to go buy myself a camera. I received great service from the salesman Tebogo, he advised me on which camera to buy and everything else, I was impressed. Problem came in when I had to go pay for the camera. I was assisted by Mendy and the service from her was appalling!!! First of all, she didn’t greet me, she just took the camera from Tebogo, scanned it and asked me which payment plan I want. After that, she gave me the slip to sign, took her copy of the slip, gave me my copy and my goods. She then went on to speaking to her colleagues. She never offered me a plastic bag, didn’t even tell me we are done, I had to ask her “are we finished” and she rep**** “yes” and continued talking to her colleagues! I took my goods, with no plastic, and left. I was shocked, I felt very disrespected and belittled by her. The kind of service she gave me was beyond horrific, she doesn’t deserve to be employed by Makro, working with clients because she is a terrible brand ambassador!!! Please address this despicable behavior before she treats somebody else like that!!! Sis man!!!

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Replies (2)
Makro
Makro's reply13 Aug 2018, 11:20
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro
Makro's reply19 Oct 2018, 10:36
Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya