Terrible service from Makro/Wumdrop

I got a terrible delivery service between Makro and Wumdrop. Bought a fridge online, got a courier allocated that was supposed to deliver on the 7th. Waited the whole day, got an sms about a bad address. I phoned the courier and he said he will come back to deliver. The address is correct on the system by the way. He never returned. I called Makro I think 5 or 6 times since Friday. After a number of calls I got someone who promised it will be delivered on the 12th. Waited the whole day, phoned the courier, no answer. Noticed on the tracker that the fridge has been returned to sender. Phoned again and talked to 2 people at Makro. They escalated it. Got hold of the driver, he just says he recalls that delivery and it has been cancelled a number of times and made promises again as he has other stuff to deliver first. What a load of BS. Who is messing up? Get your ducks in a row. I paid for this fridge and the delivery service. ***?