terrible service from makro zero after sales support

This issue with the stove occurred beginning March 2020 and I have been pushed from pillar to post regarding the repairs to be carried out . Firstly the incident occurred when a fire broke out in my kitchen causing a huge flame and fire. We then called makro stores springfield to advise them the stove has malfunctioned and not safe to use. They then send out a technician to investigate and I was requested to submit all COC documents which I comp**** and sent through. I was told a few parts where on order and would have to wait we are still waiting until now. I was told this was a good unit and spares are readily available as there is a local agent who will assist. It has no gone 3 months after the initial inspection and not a single correspondence from either the repair or makro nor local agent. this is terrible service from makro and their local agents involved we have paid a large amount of money for this item and get terrible after sale service there is no correspondence and I have to keep calling and holding on at a call center only to be put on hold again. These are desperate times and you will loose the customers willing to pay. Please contact me urgently to rectify