Terrible service from MAKRO Woodmead

I bought a vacuum cleaner that was highly recommended by the salesman, especially as a "one of the best" and "Never have problems with these" It was over my budget but being convinced by the salesman I thought it be best to buy it. Anyway, 4 months later, this "top of the line" vacuum cleaner started sparking and smoking. I returned it (24 September 2018) and was told I would have to wait 6 weeks to have it repaired. So already there. OK, wow, that's just great. Lucky me!!! These things happen so it's all good. They promised to keep in contact and that the item would either be repaired or replaced. After 4 weeks, I returned as there was no communication, waited in a queue for half an hour and was then told that I must not worry, they promised to get back to me in within the next 2 weeks. Well, It's now been 8 weeks, NO ONE has ever phoned me and I am stuck without a vacuum cleaner. My home has not been vacuumed in 2 MONTHS!!!!!!!!!! This is TERRIBLE service from Makro! Come on!