1 reviews | Active since Aug 2016
Terrible service from Makro Strubensvalley
<p>On the 22/12/2016 I went to the cell phone counter at Makro Strubensvalley and took out 2x contracts, to date its still not activated!!! I have called them, Vodacom (who advised that instruction must come from the store) I even went back to the store and got no help, the MANAGER (WAYNE HYDE)who was very rude, he never introduced himself, brushed me off and said he doesn’t work for Vodacom! Who says that to an unhappy customer, he said he will ensure that Innocentia will follow up and call me back, I HAD TO CALL HER! The previous guy I dealt with left to go on leave without following up or handing over the case to someone else. I called the “customer service line” got cut off, I called Makro back yesterday spoke to Jackson, another lady came on the line who said she will follow up still no call back, im most appalled by the service I am getting from this store. </p>
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. However please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
We have picked up a few issues that could be better handled should such an incident occur again, Teddy, Innocentia, Wayne certainly follow through and make sure everyone is on the same page with regards to certain processes.
I believe your contracts have been activated. I hope your complaints have been resolved to your satisfaction.
We apologise for the rudeness your encounter and hope you will remain a loyal customer.
Regards
Mmule Moropa
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. However please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
We have picked up a few issues that could be better handled should such an incident occur again, Teddy, Innocentia, Wayne certainly follow through and make sure everyone is on the same page with regards to certain processes.
I believe your contracts have been activated. I hope your complaints have been resolved to your satisfaction.
We apologise for the rudeness your encounter and hope you will remain a loyal customer.
Regards
Mmule Moropa
