Terrible service from Makro Online MAK***

I got an SMS and an email that my order will be delivered on the 15th Dec. On Sunday, no one came and nothing was said. I’m checking on their website and the status is “order packed”. It doesn’t look like I’m getting my order. I tried to call more than 10 times and in 3 of those times I was put on hold for almost an hour and still get no response. Despite calling daily I still don’t have my order and the latest date was 18/12/2024. I called their head office in Sunninghill and the lady who answered said they can’t help and dropped the call. Went back to their support, still no help. They did give me the number for management and their calls are not even going through. Not even once! I had people working at the house and they are leaving today so I’m going to be charged MORE MONEY for them to come again.