Terrible Service from Makro Online!!!!!

I ordered curtain Poles the 4th of March, with expected delivery dated 11th of March. It is now the 18th of March and I still haven't received my order. When I try to contact Makro it is a mission to get any form of customer service and no one can tell me where my order is. This is ridiculous and absolute terrible service... Can't even request a refund until the delivery gets sorted out, there's no cancellation option. So I guess we wait till who knows when..