CB
Caroline B
1 reviews | Active since Feb 2020
04 Feb 2020, 14:48
Terrible service from makro online
Have had a really terrible experience with my Makro online order and I will never ever order from them again. I placed an order mid November last year. The one item arrived with broken glass and the second item was the completely wrong sized mirror from what I ordered. I logged a return for both items. I was refunded for the one on December and am still waiting for the mirror to be processed (over 2.5 months later). Very very unhappy with the very poor service!
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
05 Feb 2020, 11:15Good day Caroline,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Makro's reply05 Feb 2020, 11:15
Official
Good day Caroline,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team