TERRIBLE SERVICE FROM MAKRO ONLINE

DO NOT order any books from Makro's online system. They do not deliver within the time frame they indicate. Be prepared to wait 3-4 weeks! And then be prepared to receive the wrong book. And it gets better. When you email to tell them that they sent you the wrong book, the person who responds takes 3 weeks to get back to you only to tell you that they are passing the buck to someone else. I ordered a book on 3 December 2018 and expected delivery on 17 December 2018. It arrived on 27 December and of course I wasn't around, it being christmas holidays and all. On 4 January I emailed the person the call center operator told me to email (his name is Bradley Mok-otto). Bradley only got back to me on 22 January 2019 (only after I sent him over 20 emails mind you!) only to tell me he was sending my query to another department who would give me a call that day. No such call was received. This is the worst experience I have ever had with a company. Considering the amount of shopping I do, that says a lot!