Terrible Service From Makro Online

I ordered a product from Makro, order number: MAK407916 on the 14th August 2017. Three weeks later I sent an email to enquire on progress on the order. After not getting a response to my email, I went to the Centurion store to be told the item is no longer supp**** by Makro and I was told they'll process a refund. Why does it take 4 weeks and me going to enquire at the store to be told that Makro no longer supplies the item ordered???

The service I received was the worst I've ever got from any any retailer!!!

Teboho