RB
Rhoda B
1 reviews | Active since Nov 2025
28 Nov 2025, 14:32
TERRIBLE SERVICE FROM MAKRO
My 3 month old samsung top loader washing machine stopped working. I laid the complaint and repair booking on Monday evening (24/11/2025) and confirmed photos on Tuesday. To date no technician has been despatched and now have been told it can only be resolved next week. How long must a customer wait for a complaint to be resolved, and after me calling daily to find out the turn around time. I have been patient but this service is pathetic. PLEASE HELP AS I HAVE TERRIBLE RESPONSES FROM THE CUSTOMER SERVICE CONSULTANTS.
Helpful (0)
Replies (1)0
Replies (1)RB
Rhoda B's updateReviewer Update
09 Dec 2025, 08:30GOOD MORNING
I HAVE STILL NOT HAD RESOLUTION OF THIS MATTER AND NOW ALL I HEAR IS "IT IS BEIING ESCALATED". TO GIVE YOU A TIME LINE. IT IS OVER 2 WEEKS THAT I AM NOW WITHOUT A WASHING MACHINE. SAMSUNG HAS BEEN TO ME ALREADY 6 DAYS AGO AND THIS IS NOW TRULY RIDICULOUS. SAMSUNG HAS PASSED THE CREDIT NOTE AND I HAVE REQUESTED A REFUND , AS I REFUSE TO PURCHASE ANOTHER MACHINE FROM MAKRO AFTER THE SERVICE I HAVE RECIEVED. I AM NOW READY TO GO TO CONSUMER COMMISSION WITH THIS COMPLAINT AND ASK FOR ASSISTANCE BECAUSE MAKRO HAS NO URGENCY WHATSOEVER.
IS THERE ANY MAKRO HEAD OFFICE THAT CAN NOW INTERVENE AS I DONT THINK I AM BEING RIDICULOUS IN ASKING FOR A RESOLUTION IN A 2 WEEK PERIOD. ITS IS NOW OVER 2 WEEKS.
AWAITING A RESOLUTION
I HAVE STILL NOT HAD RESOLUTION OF THIS MATTER AND NOW ALL I HEAR IS "IT IS BEIING ESCALATED". TO GIVE YOU A TIME LINE. IT IS OVER 2 WEEKS THAT I AM NOW WITHOUT A WASHING MACHINE. SAMSUNG HAS BEEN TO ME ALREADY 6 DAYS AGO AND THIS IS NOW TRULY RIDICULOUS. SAMSUNG HAS PASSED THE CREDIT NOTE AND I HAVE REQUESTED A REFUND , AS I REFUSE TO PURCHASE ANOTHER MACHINE FROM MAKRO AFTER THE SERVICE I HAVE RECIEVED. I AM NOW READY TO GO TO CONSUMER COMMISSION WITH THIS COMPLAINT AND ASK FOR ASSISTANCE BECAUSE MAKRO HAS NO URGENCY WHATSOEVER.
IS THERE ANY MAKRO HEAD OFFICE THAT CAN NOW INTERVENE AS I DONT THINK I AM BEING RIDICULOUS IN ASKING FOR A RESOLUTION IN A 2 WEEK PERIOD. ITS IS NOW OVER 2 WEEKS.
AWAITING A RESOLUTION
RB
Rhoda B's update09 Dec 2025, 08:30
Reviewer Update
GOOD MORNING
I HAVE STILL NOT HAD RESOLUTION OF THIS MATTER AND NOW ALL I HEAR IS "IT IS BEIING ESCALATED". TO GIVE YOU A TIME LINE. IT IS OVER 2 WEEKS THAT I AM NOW WITHOUT A WASHING MACHINE. SAMSUNG HAS BEEN TO ME ALREADY 6 DAYS AGO AND THIS IS NOW TRULY RIDICULOUS. SAMSUNG HAS PASSED THE CREDIT NOTE AND I HAVE REQUESTED A REFUND , AS I REFUSE TO PURCHASE ANOTHER MACHINE FROM MAKRO AFTER THE SERVICE I HAVE RECIEVED. I AM NOW READY TO GO TO CONSUMER COMMISSION WITH THIS COMPLAINT AND ASK FOR ASSISTANCE BECAUSE MAKRO HAS NO URGENCY WHATSOEVER.
IS THERE ANY MAKRO HEAD OFFICE THAT CAN NOW INTERVENE AS I DONT THINK I AM BEING RIDICULOUS IN ASKING FOR A RESOLUTION IN A 2 WEEK PERIOD. ITS IS NOW OVER 2 WEEKS.
AWAITING A RESOLUTION
I HAVE STILL NOT HAD RESOLUTION OF THIS MATTER AND NOW ALL I HEAR IS "IT IS BEIING ESCALATED". TO GIVE YOU A TIME LINE. IT IS OVER 2 WEEKS THAT I AM NOW WITHOUT A WASHING MACHINE. SAMSUNG HAS BEEN TO ME ALREADY 6 DAYS AGO AND THIS IS NOW TRULY RIDICULOUS. SAMSUNG HAS PASSED THE CREDIT NOTE AND I HAVE REQUESTED A REFUND , AS I REFUSE TO PURCHASE ANOTHER MACHINE FROM MAKRO AFTER THE SERVICE I HAVE RECIEVED. I AM NOW READY TO GO TO CONSUMER COMMISSION WITH THIS COMPLAINT AND ASK FOR ASSISTANCE BECAUSE MAKRO HAS NO URGENCY WHATSOEVER.
IS THERE ANY MAKRO HEAD OFFICE THAT CAN NOW INTERVENE AS I DONT THINK I AM BEING RIDICULOUS IN ASKING FOR A RESOLUTION IN A 2 WEEK PERIOD. ITS IS NOW OVER 2 WEEKS.
AWAITING A RESOLUTION