JZ
Jeremy Z
1 reviews | Active since Dec 2012
01 Jun 2020, 17:33
Terrible service from Makro
On 23/3/2020 - prior to lockdown - I purchased 2 x chest freezers online from Makro, with the intent to make use of it for essential food storage.
Subsequently I have sent emails, WhatsApp block messages, spent hundreds of Rands on call centre communication. To no avail.
Not receiving ANY feedback why my order has not been delivered yet! Not receiving ANY feedback or assistance how to request a credit refund.
Quite frankly, my money is being held back by non-existent customer service.
Who would be able to assist?
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
02 Jun 2020, 18:09Good day Jeremy,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply02 Jun 2020, 18:09
Official
Good day Jeremy,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JZ
Jeremy Z's updateReviewer Update
03 Jun 2020, 12:06Thank you for your automated reply, how are you suppose to sort this issue out if you don't even have a reference number???
JZ
Jeremy Z's update03 Jun 2020, 12:06
Reviewer Update
Thank you for your automated reply, how are you suppose to sort this issue out if you don't even have a reference number???