1 reviews | Active since Mar 2020
Terrible Service from Makro!!!!!!
I’ve had the worse experience with Makro/Online.
We purchase a massaging chair worth 25k in December, the item was faulty, it didn’t switch ON at all.
I contacted Makro and was told I cannot return this item in one of the shops as it was an online purchase.
So I logged a return online, no one contacted me for 2 weeks, on the interim waiting I tried to get help from the sipplier of the chair (KC Furn) no luck too.
The chair was a surprise gift for an elderly person so it was a huge disappointment that it was faulty, but the worse is not getting help in returning this item for exchange or refund.
Yesterday (after 4 weeks) Makro sent courier guy to a wrong address.
I’m on call with them now, over 30 minutes with my airtime trying to get answers☹️☹️
MAK*** - RMA ***6 - Seller KCFurn - MMLH-***-R
Maria was not able to confirm time/date for a solution to my problem, I asked to speak to her Team Leader or Returns Department, she couldn’t transfer my call😏
Maria was not able to confirm time/date for a solution to my problem, I asked to speak to her Team Leader or Returns Department, she couldn’t transfer my call😏
18 February 2025 - I called Makro, spoke to Melokuhle, (reference for the call ***), I requested update on the return, Melokuhle advised that for now there's nothing on her system , she will escalate the query for me, I indicted to her that we are not looking for an exchange as this was a gift and we had to replace the faulty chair few weeks after logging a return with no positive feedback from Makro, I told Melokuhle that we would like to have our money 25k refunded to us, no exchange whatsover!!)
18 February 2025 - I called Makro, spoke to Melokuhle, (reference for the call ***), I requested update on the return, Melokuhle advised that for now there's nothing on her system , she will escalate the query for me, I indicted to her that we are not looking for an exchange as this was a gift and we had to replace the faulty chair few weeks after logging a return with no positive feedback from Makro, I told Melokuhle that we would like to have our money 25k refunded to us, no exchange whatsover!!)