TERRIBLE SERVICE FROM MAKRO

Terrible service from MAKRO I'm waiting for a delivery as from Feb 11, 2019. An online or has been placed and paid 4 Feb 2019, The call center gives me the same line over and over again: "Sorry for the inconvenience someone will phone you back." It's all a big lie! Even head office told me that someone will phone back. This doesn't happen at all. From the last week I've been informed that the Macro store has no stock !!! Why did nobody make contact - to make arrangements and or refund me. No - the money has been paid and me as the customer can call (waist of time and money every day) and call and call, and MAKRO will not do anything in this regard. Terrible service - not even the right words to describe how I feel in this regard! I don't know who to call to be able to obtain TRUE information, a date and time when I will receive my ORDER.