WT
Willem T
1 reviews | Active since Feb 2019
07 Feb 2019, 13:03
Terrible Service from Makro!!!
Terrible service from Makro's customer call centre and their Vaal branch.We purchased a fridge for my parents to be delivered to their house about 8km's away.Order was placed and paid expecting a delivery as per their website 2-5 working days and we are now on day 8 and still nothing.Called customer care on two occassions being promised we will be phoned back the same day and guess what ....still waiting for both those calls 3 days later.Makro has just lost a loyal customer for life...I will rather drive 50km's further and pay more than ever buying from Makro again .
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Replies (2)
Makro's replyOfficial
07 Feb 2019, 13:35Good Day Willlem
Thank you for your review.
I'm sorry that we haven't delivered your order from as expected and for the service received.
I can understand your concerns and the urgency. I am currently following up on this and will revert as soon as I have feedback.
Kind Regards,
Tebogo Koitsioe
Thank you for your review.
I'm sorry that we haven't delivered your order from as expected and for the service received.
I can understand your concerns and the urgency. I am currently following up on this and will revert as soon as I have feedback.
Kind Regards,
Tebogo Koitsioe
Makro's reply07 Feb 2019, 13:35
Official
Good Day Willlem
Thank you for your review.
I'm sorry that we haven't delivered your order from as expected and for the service received.
I can understand your concerns and the urgency. I am currently following up on this and will revert as soon as I have feedback.
Kind Regards,
Tebogo Koitsioe
Thank you for your review.
I'm sorry that we haven't delivered your order from as expected and for the service received.
I can understand your concerns and the urgency. I am currently following up on this and will revert as soon as I have feedback.
Kind Regards,
Tebogo Koitsioe
WT
Willem T's updateReviewer Update
07 Feb 2019, 17:00Guess what...20mins later got a phonecall from Makro's Customer Care apologising for the bad service and immediately promises to resolve my problem and give me feedback by 17h00 today.And to no surprise no phonecall...am I surprised...definately not and my parents sits without a fridge for another day,I will go out of my way to warn people of your pathetic service!!!
WT
Willem T's update07 Feb 2019, 17:00
Reviewer Update
Guess what...20mins later got a phonecall from Makro's Customer Care apologising for the bad service and immediately promises to resolve my problem and give me feedback by 17h00 today.And to no surprise no phonecall...am I surprised...definately not and my parents sits without a fridge for another day,I will go out of my way to warn people of your pathetic service!!!