Terrible service from Makro

I am extremely disappointed with Makro. My order is now going into its third week with absolutely no meaningful updates. I have had to constantly call customer service myself just to get information, and even then, I still don’t have a clear answer on when my order will actually be processed.

Every time I follow up, I’m told that the matter has been escalated to the complaints department, but nothing seems to happen afterwards. At this point, I’m spending more time chasing Makro for updates than they are spending resolving the issue.

Three weeks with no proper progress or communication is completely unacceptable. If you cannot fulfil an order, at the very least, communicate with your customer and provide a clear resolution. Very poor customer service and a very frustrating experience.