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CN
Celeste N

1 reviews | Active since Dec 2015

05 Dec 2019, 13:13

Terrible service!!

Terrible online service. I placed an order for over R5000 on the 25th November for delivery between 2 and 5 days. Its the 5th December and still no sign of delivery, in fact they have not even packed my order as yet. The very next day of placing my order I get 2 packs of earbuds delivered???? What a waste of petrol and time Makro, sure you can do better.

I called this morning just after 8am and spoke to Katlego who said she was just waiting for the store to open at 9am, she would do her research and get back to me, its after 1pm and I have still heard nothing!!!! Try and call them and you wait a minimum of 10 minutes.

All I would like to do is cancel my order...... I needed the majority of goods I ordered pretty urgently and I have now been forced to go and buy them anyway.

Shocking to call yourself an online service, more like an online no-service.

0
Replies (3)
Makro
Makro's reply06 Dec 2019, 09:31
Official
Good day Celeste, 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us. 

Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call. 

Once again we do apologize for the inconvenience caused and service received. 

Hope you find the above in order. 

Kind regards, 
Hellopeter Team 
CN
Celeste N's update17 Dec 2019, 11:16
Reviewer Update
Still at it Makro, no refund and still no word on my refund!!!!

Don't know how you do business this way, using people's money that is not yours.
CN
Celeste N's update06 Jan 2020, 12:39
Reviewer Update
Can you believe its been a whole month since Makro responded in my hellopeter review and still nothing has been done, we are still waiting for our requested refund for the undelivered goods. I got a call from Makro Germiston on the 21 December and the guy said that he will be attending to our refund immediately, upon checking today we still have no refund and no calls. I have been on the phone for over 30 minutes waiting for someone to answer the phone.

Please really reconsider before purchasing from Makro, they quick to take your money then you have to fight for it to be delivered and then you need to sit for days to try and reconcile what has and what has not been delivered.

Honestly the worst service I have ever received.