Terrible service

I bought four items from Makro online and they split the order to be delivered into four parts. I could not understand but allowed it anyway. The frustrating part is that am still waiting for the fourth item which is a steam iron. When I placed my order they said it would be delivered by Wednesday the 5th of March 2025. I moved over the weekend and needed to iron my closes to go to church on Sunday, Come to work on Monday, Tuesday and the rest of the week. This is a great inconvenience. What really disgusted me is how their customer care dealt with me. I sent their chat online team a message on the 10th March and the chat was rerouted multiple times only to speak to someone the following day, The person hardly attended to my enquiry and when I responded they had closed the chat without checking with me if my query is resolved or give a warning that they are about to close the chat. I am not happy and I demand answers as to why i do not have my order, why if there are any delays no one communicated that with me and what should I use to iron my clothes in the meantime.