TERRIBLE SERVICE

Extremely bad service from Makro! A while back I placed an online order. After placing the order, I received an email confirming the delivery on 2 March. I specifically went in to the office (place of delivery address) on 2 March in anticipation of the delivery. No delivery. Phoned customer service on 3 March and the agent informed me that the product was not even picked yet. She said she will escalate it. In addition I sent a follow up email only to receive an automated response. Another day gone and still NO feedback from Makro. Its just common business courtesy to at the very least inform your customers that your promised delivery date wont be met to enable alternative arrangements. If I dont get PROPER feedback from Makro (not your automated nonsense), I will assume that you take customers' money in bad faith. Disgusting Service.