1 reviews | Active since Oct 2010
Terrible Service
I placed an order on 23 May 2025 for an item that was on sale. The delivery date was indicated as being 28 May 2025. I did not receive item and called customer services line on 29 May 2025. Agent who took call advised the courier will call me but I pointed out that the contact number for delivery was outdated (no idea how or where they got this number). The agent proceeded to assist with updating contact number and informed me that my.order will be delivered the next day, Friday 30 May 2025. The next morning I got an email from Makro to state that my order has been canceled. When I called again to query what was going on I was told I requested cancelation but I did not. So someone canceled the wrong order based on a email for an item I had canceled 2 weeks earlier. I asked for a manager to contact me but did not get that call. I then had to place a new order because according to agent Makro already refunded me so they could not do anything. I got an email 2 or 3 days later to advise that the manager tried calling me. I followed up again on 5 June 2025 to check on my order and delivery and agent said the order was a failed delivery. So I asked how was it a failed delivery? She then corrected herself saying that it was a failed collection as the courier went to collect order but it was not ready for collection. I was told it will be escalated but no idea of when it will be delivered. I must add that in-between ordering this item, Samsung charger twice that I ordered 2 other items which were delivered to me within 2 days from placing order. I still have not received any indication of when my order will be delivered and status on the Makro website remains unchanged as 'order placed'. This is pathetic service from Makro!!
Please note that I just received delivery but got the wrong item.
I ordered a Samsung 25W PD 2.1 USB type c Charger for my android Samsung phone.
I got a 20W no-name brand USB C to lightning cable charger for an iPhone.
I cannot use these chargers as I do not have an iPhone and the cable is not type c.
I want this stopped and will go to Makro Springfield Park branch to have the correct item supp****. So please arrange for me to be able to go urgently to do the swap.
Please note that I just received delivery but got the wrong item.
I ordered a Samsung 25W PD 2.1 USB type c Charger for my android Samsung phone.
I got a 20W no-name brand USB C to lightning cable charger for an iPhone.
I cannot use these chargers as I do not have an iPhone and the cable is not type c.
I want this stopped and will go to Makro Springfield Park branch to have the correct item supp****. So please arrange for me to be able to go urgently to do the swap.
1. My initial order was canceled on the day it was to be delivered due to someone's failure to check the order number. In fact I don't understand why they even thought there was a cancelation when I had requested for urgent delivery.
2. It has taken 18 days from placing order originally on 23 May 2025 and I still have not been given what I ordered.
Should I perhaps wait until Christmas or new year to get my correct item?
3. I wonder if this is a tactic by Makro not to fulfill the order because it was a sale item hence the reason for all the delays.
I mean how else does one explain how I received all other items within 2 days of placing my order?
4. Why do you only respond and expedite my order after I complained on hello Peter yet I called your customer care line so many times to query delivery.
5. What time frame am I going to be given now to receive my correct order. This is urgent as I need the charger and therefore ordered the Samsung brand charger as no other charger works on my phone.
6. What are you going to do to compensate me for the inconvenience, delays, frustration caused due to your failure to deliver timeously.
1. My initial order was canceled on the day it was to be delivered due to someone's failure to check the order number. In fact I don't understand why they even thought there was a cancelation when I had requested for urgent delivery.
2. It has taken 18 days from placing order originally on 23 May 2025 and I still have not been given what I ordered.
Should I perhaps wait until Christmas or new year to get my correct item?
3. I wonder if this is a tactic by Makro not to fulfill the order because it was a sale item hence the reason for all the delays.
I mean how else does one explain how I received all other items within 2 days of placing my order?
4. Why do you only respond and expedite my order after I complained on hello Peter yet I called your customer care line so many times to query delivery.
5. What time frame am I going to be given now to receive my correct order. This is urgent as I need the charger and therefore ordered the Samsung brand charger as no other charger works on my phone.
6. What are you going to do to compensate me for the inconvenience, delays, frustration caused due to your failure to deliver timeously.
I have submitted a return request on my online profile. I did indicate on the return remarks that this is to be replaced as I noted that there is a refund instruction option only that is automatically ticked.
I DO NOT want to have to go through another reorder process.
Give me the 2 x Samsung chargers that I ordered at R150.00 each and ensure that the order is expedited urgently.
I have resealed the bag with both chargers intact in it's packaging and have labelled the bag with the return reference as well as the order number and my contact details.
Its been far too long a wait for a simple order. I'm sure these chargers are stocked on the shelves of all your stores.
Don't advertise an item at a reduced price if you cannot fulfill your promise of ensuring your ustomers get what they order.
You can get the courier to collect the incorrect items from me today so that the replacement can be sent.
Actually you should send the correct items with the courier to swop out since it is a **** up caused by you the supplier.
I await your response.
I have submitted a return request on my online profile. I did indicate on the return remarks that this is to be replaced as I noted that there is a refund instruction option only that is automatically ticked.
I DO NOT want to have to go through another reorder process.
Give me the 2 x Samsung chargers that I ordered at R150.00 each and ensure that the order is expedited urgently.
I have resealed the bag with both chargers intact in it's packaging and have labelled the bag with the return reference as well as the order number and my contact details.
Its been far too long a wait for a simple order. I'm sure these chargers are stocked on the shelves of all your stores.
Don't advertise an item at a reduced price if you cannot fulfill your promise of ensuring your ustomers get what they order.
You can get the courier to collect the incorrect items from me today so that the replacement can be sent.
Actually you should send the correct items with the courier to swop out since it is a **** up caused by you the supplier.
I await your response.