mO
marizelle O

1 reviews | Active since Jan 2014

08 Apr 2026, 11:13

Terrible service!

I somehow feel that even one star is too much. I received terrible service from Makro. I orderd a Hisense side by side Fridge online when it was still on special. I ordered early in the morning on 1 April when it still indicated stock is available. 13:00 it indicated that suppliers was changed and the initial price is now R1000 more but still on special. The product was supposed to be delivered on 08 April 2026. All of a sudden a receive a cancellation! Apparently there is no stock. They did not call me or checked if they could offer me another product. They are refunding me... and I now have to wait 7 to 14 days for my funds. When I paid the product, funds were deducted immediately. Refunding takea for ever! The fridge is no where on special anymore. They litterally waited until all easter specials are done before cancelling the order! Makro just lost another customer... not much I guess!

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Replies (1)
mO
marizelle O's update10 Apr 2026, 16:18
Reviewer Update
What a generic response... was I notified earlier I could have taken up the deal that was available later on your website.