Terrible service by Makro

We have made an Order for essential Goods on the 19 April 2020. Till date we have not received our order.After following up numerous of times via Emails as well as phone calls they keep on telling us they will phone or email the Store ( Makro Strubensvalley ) Well our order is in progress for 3 weeks and Makro Strubensvalley is not getting back to Makro head office.I asked for the order to be cancelled last week. Nothing has been done.Phoned Makro this morning again and the phone was dropped in my ear. I bought over a R1000 worth of essential goods and i want my refund ASAP. It is almost a month now. This is really terrible service and unacceptable. No feedback is given and it seems not follow ups are done as well. I wont support Makro ever again !