Terrible service, bad attitude and unhelpful store - Cape Gate

I bought a Russell Hobbs Blender from Makro Cape Gate in February 2017. However, when we started using it, it started leaking. I then took it back to the store in July 2017. Unfortunately I had moved house and had lost the receipt. However, I had exchanged something before without a received as they have a loyalty card that supposedly captures all purchases.

When I got to the store, they insisted that all they could pick up is the blender I had bought in 2015. I informed the lady that, that blender had packed up, was out of warranty, hence I bought the new one. They gave me attitude calling me a lair. I left the blender in the store and informed them that I actually hadn't even thrown away the one that had packed up earlier in the year, infact, I still have it. But they said they could not help me.

I then called the complaints call center, put my complaint through, I was assured that I would get a call from the store, which I did. The person that called told me that the last time they sold that blender was in 2015. Again, calling me a ****. I spend about R3000 to R4000 a month with Makro (haven't gone back since this issue). For them to not want to help me and either get the blender fixed or replaced has been extremely disappointing, worse, is me being called a ****, even with so much money I spend with them on a monthly basis. Never again will I buy anything from Makro and I will spread the word to my family and friends, and anyone who cares to listen! What a slap in the face for spending so much of my hard earned money with this retailer!!!