Terrible service

This directed to the regional manager of makro.i placed a order on 25 november online for click and collect as the item is a Christmas gift from the ottery store.i was informed this item is now out of stock and they will locate the item and have it delivered to me.on the 3rd december i received a email with invoice from cornubia makro i caller and was informed this is sent for delivery by dawn wing couriers and i would receive the item on 6th december.it is now the 18th december i have spent over R200 worth of airtime spoken to 7 consultants and everyone keeps saying they will follow up and promise it will be sent to the couries.its christmas nextweek where is my order!!!!!!!so you take customers money and dont give a dam there after!!!!im not impressed with Makro service you clearly have no TCF standard.