Terrible service at Makro Wonderboom

We have been receiving calls from Vodacom regarding the upgrading of our cellphone contracts. We eventually had time and decided to go the Makro Wonderboom, for the upgrade. While we were waiting (The 1 lady was already busy with another customer and informed us that Rose will assist us. After we've waited for about 15 min for Rose, she came to the counter. The lady told her that we are waiting to be assisted, on which Rose's response was that she is busy. After a couple of minutes she asked us what we needed. I answered that we wanted to upgrade on which she rep**** she will assist us as soon as she is done with "this" indicating a receipt in her hand. I asked her if she perhaps know how long it will take, and she rep**** that she doesn't know, maybe 15 minutes. I asked her if there was someone else that could perhaps assist us. She said it will her or the other lady (unfortunately I did not get the lady's name) and she (Rose) walked away. About 5 minutes later she came to the counter again with another Makro employee, with totally different documents in her hand and after a couple a minutes Rose walked away again, totally ignoring us. After about 20 minutes, with no Rose showing, we decided to leave. The other lady, who was busy with a client from 09:00 due to Vodacom's pathetic service in the store (very slow or offline) she assisted us - only to inform us that we were on our top packages and that she does not have the phones avaialble for the upgrade. At least this lady was very nice - unlike Rose, for whom we are still waiting. Makro might want to send Rose for training in customer service or just plain manners. She was extremely rude and unprofessional. Vodacom might want to review who they are calling constantly for upgrades only to be informed that we are already on the top packages. Thanks to Rose's fantastic service, we will not return to Makro Wonderboom - I will rather drive to Centurion that having to deal with an employee like Rose again. Kindly take note, that we are still waiting for Rose to assist us.