Terrible service at Makro Online

4 weeks ago I ordered a chair from Makro online. A week later the chair arrived, I was so excited, however, the chair was missing a part. I immediately phoned Makro to sort it out and they told me that it would take about a week for them to collect it, another 10-14 days to asses the chair and then another week for a new one to be sent back. It has now been 3 weeks since I have told them about the missing piece and the chair has still not been collected. I have been trying to get hold of Makro for these 3 weeks to ask them what’s happening and not a single answer. I have emailed them to ask them what’s happening and still no answer, iv gone in to the shop and no one could help me as they say it’s an online order. I’m absolutely shocked at the poor service of Makro ! Never will I ever again shop at Makro. Today I’m still sitting with the chair in hopes that maybe Makro will answer my phone calls. I’m hopeless in what to do? What now ? Iv been left helpless with a chair that I can’t use. What do I do ? I’m over being cross and angry . I just want my chair now. Makro I am highly disappointed.