Terrible service at Makro

We received an email on 4th June informing us that the TV we ordered and paid for (MAK***) more than two weeks prior was cancelled and a refund was to be processed. We responded on email that this was unacceptable as we could have bought it elsewhere where it was on promotion. Obviously our email was ignored. Makro cannot go on like this, Incompetence at Makro has nothing to do with the lockdown, as the link (ttps://www.yellosa.co.za/company/326399/makro-head-office) clearly shows that similar complaints have a long history at Makro. If I knew what I know now about Makro, I would not have bothered, I have now missed out on an opportunity to get a TV from other stores. This is shameful!!!!! Makro won't be seeing another cent from me anytime soon if at all.