IS
Ina S
1 reviews | Active since Apr 2015
05 Mar 2025, 14:14
Terrible service and No customer care
I've been waiting for over a month for a refund on an order Makro failed to deliver. I've spent hours on the phone with the call centre and my emails have been ignored. I don't know how to get my money back.
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Replies (4)IS
Ina S's updateReviewer Update
11 Mar 2025, 15:40I've been waiting for the refund of R1,713 for order number MAK*** which I cancelled over the phone on 31 January. I placed and payed for the order on 24 January online, but the goods were never delivered. I spent hours on the phone with the call center on 31 January and no one was able to help.
I have not heard back from Makro in over a month now. I called the call centre on 22 February to follow up. The person I spoke with said she couldn't reach the store, but that I would get feedback in 48hours. Today is March 11th and I still haven't got the things I've ordered nor my refund. Where must I go to get my money back?
IS
Ina S's update11 Mar 2025, 15:40
Reviewer Update
I've been waiting for the refund of R1,713 for order number MAK*** which I cancelled over the phone on 31 January. I placed and payed for the order on 24 January online, but the goods were never delivered. I spent hours on the phone with the call center on 31 January and no one was able to help.
I have not heard back from Makro in over a month now. I called the call centre on 22 February to follow up. The person I spoke with said she couldn't reach the store, but that I would get feedback in 48hours. Today is March 11th and I still haven't got the things I've ordered nor my refund. Where must I go to get my money back?
IS
Ina S's updateReviewer Update
19 Mar 2025, 08:44Hello.
I still haven't heard anything from anyone at Makro. When will I get my money back
I still haven't heard anything from anyone at Makro. When will I get my money back
IS
Ina S's update19 Mar 2025, 08:44
Reviewer Update
Hello.
I still haven't heard anything from anyone at Makro. When will I get my money back
I still haven't heard anything from anyone at Makro. When will I get my money back
IS
Ina S's updateReviewer Update
24 Mar 2025, 09:40I have not received anything! I want my month back
IS
Ina S's update24 Mar 2025, 09:40
Reviewer Update
I have not received anything! I want my month back
IS
Ina S's updateReviewer Update
24 Mar 2025, 11:00The only thing I received was the braai stand. I'm still waiting for the refund on my groceries, which I did not receive.
IS
Ina S's update24 Mar 2025, 11:00
Reviewer Update
The only thing I received was the braai stand. I'm still waiting for the refund on my groceries, which I did not receive.