Terrible Service and Misleading Sales – Avoid Wonderboom Pretoria Branch

I am extremely disappointed with the shocking service I received. I purchased an oven and hob, and the consultant clearly told me the extractor fan was included. It was even placed at the checkout point when I paid. Yet when the delivery arrived, there was NO extractor fan.

I tried calling the store immediately, but they simply refused to answer the phone – even the consultant from head office could not get through to them. I then had to drive 20 km from my home to the Wonderboom Pretoria branch, only to be met with denial and disrespect. The consultant who assisted me denied everything and refused to review the CCTV footage, despite the fact that he personally showed me at the time of purchase how the deal was “cheaper than Game”.

The manager assured me they would call me back with feedback, but of course, no one ever bothered to follow up.

This is completely unacceptable. The service is disgusting, dishonest, and totally unprofessional. Be very careful of this store – especially the Wonderboom Pretoria branch. I would not recommend them to anyone.