Terrible service and lies

I booked in a grinder which was sent in for repair (industrial grinder). The manufacturer's advert for the product clearly states the product has cut-off brushes which prevent the armature from burning out. Report comes back for +- R650 to repair whereas a new grinder is R800. Reason being the armature burnt out. Produced the advert to Makro to escalate as this should be covered by the manufacturer. <br> 1st booking was in November. Re-booked in December, due to holidays Makro sent it back in Jan. We now sitting in Feb. No feedback whatsoever. I spoke to Tracey beginning of Feb, she promised to get back to me within the week. Nothing. Called again 2nd week Feb, she promised to call with feedback the next day. Nothing. When I called again, she casually says 'O sorry I forgot to call back'. But thats beside the point. She didnt even bother following up on the query with whoever she is dealing with. All she says is 'I emailed them but got no response'. <br> You shouldnt be doing that job if you dont know how to follow up on a query!!!<br> <br>