Terrible service and internal ****s

It's not just the logistics, its the terrible service and the internal ****s. Was looking to buy a 65", so went to Makro Woodmead to see what was available. I waited in the TV section for 15min while sales consultants just walked past me. I had to eventually go ask a consultant for assistance, who then told me he would go get the TV consultant. After checking out the TV's on my own for another 20min, he eventually shows up. At that point, it actually really didn't matter, as the TV consultant had way less knowledge than Takealot's item descriptions. All this did was reinforce the fact, that I should buy the TV from Takealot. They were +R1000 cheaper with no delivery cost, but the only problem for me was the 3 week waiting period for it to be delivered.

The kicker to this service is, when I asked the consultant if Makro would match Takealot's price, the consultant told me that he is not sure and that I should send an email through to Makro's service email address and that they will verify if this is possible. I then proceeded to send through an email to Makro's email address which I found on their website. After 2 days I received a reply confirming that they will not only match Takealots prices but also beat it by R500. The manager who rep**** to me on the email request that I would need to do an eft into "Makro's" account, and once this is done, all I had to do was take the p.o.p to Makro Woodmead and pick up my TV. When looking at the email again, I immediately noticed that the email address that this email came from was from Proton Mail, which is a secure email provider, and not from Makro. I then decided to do a search for the manager who sent the email, and could not find any proof of her being a Makro employee. I then decided to call through to Makro to verify if this manager does work there. And guess what, she didn't. This was just a **** that Makro's staff are running using Makro's official email address. I then requested to be called back by a Manager at Makro, who did call me back and also confirmed that this email was not sent by them, and that the manager in the email sent to me did not exist. This manager then told me that I need to send him a copy of the email, which I did, and that he will raise this problem further, and that he would keep in the loop. Two months later and nothing, even though I sent him emails to follow up. Make you question if he was also part of this ****.

So I ordered my TV from Takealot, actually came earlier than expected, and all communication with them has been excellent. Bravo Takealot....other companies could learn a lot from your quality of service.