1 reviews | Active since Jun 2016
Terrible service and bad attitude
<p>I had purchased a Lenovo A10 Tablet from Makro online on 20/05/2016. It was delivered to me via courier on 24/05/2016. (The product purchased ONLINE had come from the Amanzimtoti branch). After charging the tablet, I had turned it off and switched it on 3 days later only to realize that the tablet refused to come on again. I had contacted the online contact centre and was informed that the tablet would be picked up via the courier service (at my cost) and I would get my money back once it reached the store. I had contacted them 3 times in total over a period of 3 weeks to have them fetch the tablet and they made excuses saying their systems had crashed. After the 3rd call they had fetched it. They keep making promises via calls, SMS and email but till date I am yet to receive payment. I am very dissapointed with their service....</p>
Thank you for informing us why our service did not meet with your expectations.
A refund has been processed, it will take 5 to 7 working days to reflect on your account.
I would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
Regards
Mmule Moropa
Thank you for informing us why our service did not meet with your expectations.
A refund has been processed, it will take 5 to 7 working days to reflect on your account.
I would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
Regards
Mmule Moropa
Good morning Mmule
The period has lapsed and yet I still have not received my money. It seems like just another excuse. I am really dissapointed with the service that I have received its just one delay after another and hence I have resorted to Hello Peter!!! For a huge company like Makro I would expect a lot more
Good morning Mmule
The period has lapsed and yet I still have not received my money. It seems like just another excuse. I am really dissapointed with the service that I have received its just one delay after another and hence I have resorted to Hello Peter!!! For a huge company like Makro I would expect a lot more
