Terrible service

Item: Makro
Rating: 1
Author: Busi J

Makro Springfield I want at Makro store at Springfield Durban on Wednesday to report about my fridge. I guy who been assist me said it will be 24 hrs to 72 hrs to get technical coming to check it. Until today I’m still waiting technical my food are getting rotten in the fridge. What can’t of horrible service their offers. They won’t pay my food. If no one coming even today I will make sure the world knows how Makro operate. I will also report to ombudsman. May be I’m not the first one who experience this horrible service

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Replies (1)

Makro's replyOfficial

21 Feb 2021, 09:21

Good day Busi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply21 Feb 2021, 09:21

Official