Terrible Service

Pathetic service from Makro.

I placed an order on the black5day and I have still not received my order. After calling multiple consultants in the "service" department, I was finally told that there is no stock of the item.

I have contacted support via calls and emails however I have not received a response. The last agent I spoke to said they will escalate and give me a call, it has now been a week and I have not received any call.

How can you allow someone to place an order online (when it says that there is stock) but 3 weeks later say that there is no stock? It should be your responsibility to ensure that there is stock and if there is not, then ensure that the stock gets delivered even if this means expediting the deliveries.