TERRIBLE SERVICE

I put an order for groceries on 02/08/2026 and delivery was scheduled for 05/08/2026. My order has been sitting on ready-to-ship status since then until today. I have not received any assistance from the customer service departments and no one seems to know what is going on.

The service is APPALLING. I have been inconvenienced and have not received any support. I WANT MY REFUND. The experience has been terrible and I am never shopping at Makro ever again. This is unacceptable. I will be taking this matter to the Consumer Goods and Service Ombudsman.